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Error DF-DFERH-01: "Error retrieving information from server"

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Fix Play Store error DF-DFERH-01 in 5 steps: cache, Play Store and Google Play services data, your account, and a reinstall.

The full message is "Error retrieving information from server. [DF-DFERH-01]". It shows up when opening Play Store, opening an app's page or tapping Install. It means the store asked Google's servers for data and couldn't read the reply. In most cases the problem is on your phone: stored store data that has become corrupted or out of sync.

Why it happens

  • Corrupted Play Store cache, especially after an interrupted store update.
  • Outdated or corrupted Google Play services.
  • An expired account session after changing your Google password.
  • Wrong date or time.

Step-by-step fix

  1. Force stop and clear the Play Store cache. SettingsAppsGoogle Play Store, tap Force stop, then in Storage & cache tap Clear cache.
  2. Clear Play Store storage on the same screen.
  3. Clear Google Play services cache and data in SettingsAppsGoogle Play servicesStorage & cache. Restart.
  4. Remove your Google account and add it back in SettingsPasswords & accountsGoogleRemove account.
  5. Uninstall Play Store updates from the three-dot menu and let it update over Wi-Fi, or install 53.2.23.
Wait ten minutes before step 4. If the error appeared out of nowhere, Google may be having an outage.

If it still fails

  • Turn on automatic date and time in SettingsSystemDate & time.
  • Turn off VPNs, ad blockers and Private DNS (SettingsNetwork & internetPrivate DNS).
  • Check certification in Play StoreSettingsAboutPlay Protect certification and read the certification guide.

A similar message with code RH-01 has a few different steps.

Frequently asked questions

Will fixing DF-DFERH-01 delete my apps?
No. None of the fixes here remove apps or personal data.
Is it my internet connection?
Rarely. If other apps and your browser work, the cause is usually the store's or Google Play services' stored data.